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Are the Singapore stock quotes real time? |
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Yes, they are real time from SGX-ST but the receiving
and updating of the stock quotes on your PC will depend on the speed and connectivity
between you and your Internet Service Provider.
(Please note that the system response time is dependent on a variety of factors,
including trading volumes, market conditions, the quality of your telephone line, the Internet traffic
conditions, your Internet Service Provider, your PC processor and modem speed.
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Is it secure? |
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Yes. The Singapore online trading through AmFraser Internet Trading System
is secured by the Secure Socket Layer (128 bit SSL) encryption technology, firewall, unique User ID,
Password and PIN.
For Netscape users, the padlock (within the toolbar on top of your browser) will light up when you
view the secure frame in a separate browser window. Alternatively you can do a right mouse-click on
the secure frame and select View Frame Info. The URL will begin with https://, indicating that this
page is a secure page.
For Internet Explorer users, you can do a right mouse-click on the secure frame and select Properties.
The Address will begin with https://, indicating that this page is a secure page.
However, security is a two-way effort; while we can employ the latest technology to secure the system,
it is imperative that you take all the necessary precautions to protect your User ID, Password and PIN.
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How long does it take for you to open a Singapore online trading account with AmFraser? |
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For existing AmInvestment Bank's clients, it will take about 4 market days after receipt of your completed forms. For new clients, it will take about 6 market days to process your application. You may commence online trading for Singapore securities once you have received your user id and passwords. |
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Do I need to place upfront cash deposit for Singapore online trading? |
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No, but trading limit will be granted based on your collateral value at a ratio determined by AmInvestment Bank. For purchase, you must remit the payment to reach us before 5.00pm on T+2 of the purchase date. |
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What is my investment limit under the Foreign Exchange Administration Rules of Bank Negara Malaysia? |
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If you are a resident of Malaysia and do not have domestic credit facilities, you are allowed to convert up to RM50.0M in aggregate per calendar year for investment in foreign currency assets. You are required to inform us immediately should you subsequently obtain domestic ringgit credit facilities or upon request by us.
If you are a resident of Malaysia and have domestic ringgit credit facilities, you are allowed to convert up to RM1,000,000 in aggregate per calendar year for individual and up to RM50,000,000 in aggregate per calendar year for corporation on a corporate group basis for investment in foreign currency assets |
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Can I contra my Singapore online trades? |
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Yes, you can do so provided the same Singapore shares are sold before the due date of the buy contract. |
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What are the trading hours of the SGX-ST market? |
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Trading sessions are held daily from Mondays to Fridays between 9am to 12.30 pm and 2.00pm to 5.00pm with Pre-Open Routine (8.30am to 8.59am) and Pre-Close Routine (5.00pm to 5.06 pm).
There is no trading on Singapore public holidays.
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What is the minimum bid size for trading on SGX-ST? |
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Minimum Bids Schedule1:
| Below SGD1 | 0.5 cent |
| SGD1-SGD9.99 | 1 cent |
| SGD10 and above | 2 cent |
1 Excludes exchange traded funds, bonds, debentures , loan stocks and those securities traded in Hong Kong Dollar and Japanese Yen, SGX will be customizing the minimum bid structures for these products.
Example: Company X share currently trades at $6.10. If the price jumps by one bid, it will now rise by one cent to $6.11 instead of $6.15.
The threshold for member firms' forced order key will also be widened from the current +/- 6 bids to +/- 10 bids for the main securities products.
Now an investor who keys in an order that is more than +/- 10 bids away from the last done price, that is $6 or $6.20, will require the use of the force key. The system will not accept all orders that are +/- 20 bids away from last done even if the force key is used.
(The above information is extracted from SGX website)
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What are the board lots for Singapore shares? |
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Singapore shares are mostly traded in board lots of 1000 shares on the SGX-ST. |
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Which markets and counters can I trade online? |
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You can trade securities listed on the Mainboard and Catalist of The Singapore Exchange Securities Trading Limited (SGX-ST) except odd lots, warrants and extended settlement contract. |
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How are my orders sent to the Trading System? |
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The received orders will be channeled to SGX-ST Trading System via SGXAccess developed by SGX-ST. |
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When can I place my online orders? |
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You can place your orders before, during and after trading hours. Orders placed after trading hours will be processed for execution when the market opens for trading on the next following market day. |
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What is a Limit Order? |
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A Limit Order is an order to buy or sell at or better than a specified price, this is known as a Limit Price. If the order is a Buy Order, the order can only be executed at the Limit Price or lower. If it is a Sell Order, the order can only be executed at the Limit Price or higher. |
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What is a Market Order? |
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A Market Order is an order to buy or sell a stock at the current market price. Thus the order will be done at the best price the market can offer at the point in time of keying in the order. If the order is a Buy Order, the order will be matched against the seller who has the lowest ask price. If the order is a Sell Order, the order will be matched against the buyer that has the highest bid price |
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In what situations will my orders be executed higher or lower than the quote displayed on the website? |
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When orders are keyed in from 8.30am to 9am, they will not be matched during this period. Instead, the orders that can be matched will be matched at 9am at a price that is better or same as the price of the order. In such a situation, the orders may be executed at a price that is higher or lower than the price of the order or the quote displayed on the website. |
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How do I check the status of my order? |
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You can view the status of your submitted orders via MyOrders > All Orders. Status designations are as follows:
FILLED: Your order has been successfully executed.
PARTIAL FILLED: Your order has been partially executed.
QUEUED: Your order has been placed in the queue with the SGX.
REJECTED: Your order has been rejected.
EXPIRED: Your order has not been filled by the end of the trading day and is no longer valid.
REPLACED: Your previous order has been replaced by your new request to change the quantity.
CANCELLED: Your request to cancel the order has been accepted by SGX or system.
PENDING RELEASE: Your order has been accepted by the system but yet to submit to SGX.
PENDING QUEUE: Your order has been submitted to SGX and pending acknowledgement from SGX.
(Please note that order confirmations could be delayed or lost during Internet transmission. You are advised to contact our ebroking helpdesk immediately if you notice such incidence occurs.)
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What happens if my orders are not fulfilled by the end of each trading day? |
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Orders that are not fulfilled by the end of each trading day will be automatically void. If you wish to place the same order for the next market day, you must enter a fresh order. The status of such orders will be reflected as Expired |
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Do I receive a confirmation for my fulfilled orders? |
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Yes. A trade confirmation will be sent to you via email by AmFraser at the end of the day. However as the reliability of Internet email cannot be guaranteed, non-receipt of trade confirmation via email does not necessary mean that the order has not been fulfilled. You are strongly advised to check the status of your orders via MyOrders > Partial/Filled Orders.
We encourage the use of domestic ISP email account in order to minimize the risk of non-delivery.
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Can I amend my order? |
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Yes. You can amend your order via Trade > Cancel/Revise. Select the order you wish to amend and click the Revise Order button.
Please note that you are only allowed to amend the order if it has not been executed. In addition you can only amend the quantity of shares downwards and are not allowed to amend any other parameters such as price. |
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Can I cancel my order? |
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Yes. When withdrawing your order, please refresh your orders to check whether your order is partially or fully withdrawn. |
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Is there a limit to the maximum quantity of shares for each order? |
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No. However, it will be subjected to your available trading limit. |
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What happens if my shares are kept in my sub-account with other Singapore Broker Firms and I sold my shares through my sub-account opened by you with AmFraser? |
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You have to instruct your other broking firm to transfer the shares to the sub-account maintained by us for you with AmFraser by T+3 market days to settle the trade, failing which, SGX-ST will institute buying in against you on T+4 market days to close your short share position. You have to inform the Operations Dept of such transfer or e-mail to ebroking helpdesk to enable us to monitor the crediting of the shares. |
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Am I allowed to short-sell? |
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No, you have to buy back the oversold shares on the same market day of your sale to avoid SGX buy-in against you for the short share position on T+4 market days. You are responsible for all the losses, damages, costs, charges and/or expenses arising as a result of the buy-in by SGX-ST. CDP levy a buy-in charge of S$32.10 and penalty charge for failed trade which is currently 5% of the failed trade value, subject to minimum SGD1,000. Please ensure that you have sufficient shares to be sold before placing a sell order. |
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How can I request for an increase in my trading limit? |
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You may request for an increase in your trading limit by calling the Credit Control Officer. You can arrange to deposit funds or shares into your account to support an increase in trading limit. All requests for increase in trading limit are subject to our management's approval. |
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Can I check my stock balance? |
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Your stock balance will be available under "My Portfolio". However, you are advised to monitor the accuracy of this best effort Portfolio Services. |
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What are the transaction costs that I have to pay for Singapore online trades? |
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The applicable transaction costs shall include foreign and local brokerage charges, SGX clearing fees, SGX trading fees and Stamp duty. For more details, please contact your remisier or dealer. |
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Can I still call my dealer or remisier to trade Singapore shares? |
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Yes, you still have the convenience and flexibility to call your remisier or dealer to place orders. |
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How do I settle my purchase done through AmFraser? |
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You can settle by cheque or TT payment in Ringgit Malaysia and must reach us before 5.00pm on T+2 of the purchase date. |
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When are my sales due for delivery and settlement? |
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Your sales trades are due for delivery and settlement to SGX on T+3 market days. |
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When do I get paid for the shares that I sold? |
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You will be paid on the 2nd market day following the due date of the sales contract (i.e. T+5 market days or Due date +2 market days) |
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What will happen if I miss my payment for the shares that I bought? |
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The shares will be force-sold on the 1st market day following the due date (i.e. T+4 market days) of the purchase contract. |
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When do I receive my contract notes? |
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Your contract notes for Singapore trades will be mailed to you on T+2 of the trade date. |
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How do I receive my dividends entitlement? |
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The net dividend (after deduction of processing and handling fees) will be paid to you once we receive the same from AmFraser. |
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Who should I call if I have any problem or enquiries about Singapore online trading? |
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Please call our ebroking helpdesk at 603-20310102 during office hours (Mondays - Fridays from 8.30am to 5.30pm) or e-mail to helpdesk-ebiz@ambankgroup.com for assistance. |
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What happens if I forgot my Password or Trading PIN? |
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A new Password/PIN can be assigned to you. To retrieve the new Password/PIN :
1. Click on "Forgot Password"/"Forgot PIN" button.
2. Key in User ID and answer all hint questions correctly.
3. The system will automatically generate a new Password/PIN, which will be sent to you via Email.
You will be prompted to change Password/PIN once you have successfully login. |
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How do I change my Password and PIN? |
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Click on "My Profile" to change your Password or PIN. You are advised to change your Password and PIN regularly for security reason. |
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What happens if I fail to log in after several attempts? |
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Your account will be temporarily suspended after 3 unsuccessfull log-in attempts and denied access to the online trading system. Please call our ebroking helpdesk at 603-20310102 during office hours (Mondays - Fridays from 8.30am to 5.30pm) or e-mail to helpdesk-ebiz@ambankgroup.com for assistance. |
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Why does my online trading session gets logoff automatically? |
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As an added security measure, the system will log you off if your online trading session has been left unattended or idle for more than 30 minutes. |
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